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post #1 of 5 (permalink) Old 09-17-2010, 03:23 PM Thread Starter
 
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Glasscages.com

I want to warn everyone about Glasscages.com. I received a quote from Tom the owner on a custom size refugium. I even got a delivery date. A week before delivery I received a phone call from Beth, Tom's wife stating they did not want to do my tank for the amount quoted. I explained to them I had already turned down other quotes and had arranged to meet their truck 4 hours away on the date given to me to pick it up. She did't care and hung up on me.*******Nice to stand by your quotes & great customer service they have.***STAY AWAY FROM THIS COMPANY
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post #2 of 5 (permalink) Old 09-18-2010, 09:14 PM
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Re: Glasscages.com

I also had a problem with this company. I ordered a acrylic hinged top for a 125 gallon aquarium. Everything was fine, they took my money, I got a call back to verify the measurements, and then...............nothing. Past a week later (after e-mails) I called a second time to find out what was going on, that I was told that they would be able to get right on it and "get it out". I was then told that it was still on the schedule and to be patient. After thinking about the conversations, I called back and canceled the order and wanted my credit card refunded. I was told "Well. We'll just have to put you on a list to not sell any more hinged tops to."

I will not be dealing with these people any more.
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post #3 of 5 (permalink) Old 09-19-2010, 10:15 AM
 
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Re: Glasscages.com

thats odd, I have great experience with them. I just ordered a 300 deep acrylic from them friday and on the 30th I go meet the truck and get it. they even called back to confirm the order and are also giving me a 40 cube because the one i got from them came off the truck with a nice scratch in it.
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post #4 of 5 (permalink) Old 09-19-2010, 11:43 AM
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Re: Glasscages.com

I'm very glad they treated you well. I know that was quite an expense.
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post #5 of 5 (permalink) Old 09-20-2010, 01:32 PM
 
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Re: Glasscages.com

2430 I think was the tank price then had them drill 10 holes in the back, built in overflows, After all said and done it was very close to 3400.
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