I want to share my experience with aquacon.com with you. Originally I ordered 7 macroalgae/plants from them. I ordered 3 ferns, 2 shaving hair and 2 mermaids fans. I placed that order on January 25 and paid extra for Saturday delivery. On Jan 26 (Wednesday) I received a call to notify me my order was shipping that day, and that I could expect it delivered on the next (thursday). I explained that I had requested and paid for Saturday delivery and was told, "We will take care of it". Friday the 28th came and went with no phone call, and Saturday the 29th came and went with no delivery. I sent an email on the 29th and received no response to that email. I called on Feb 1 and spoke with Ron, the owner. He advised there had been issues with weather and shipping wasn't possible. I told him I was still interested in the order and was even considering making additions to the order. He told me to send an email with the additions and he would make sure they were added to the original order. I sent the email requesting the additional items on the 2nd. An hour later I received a response from Ron stating the additions would be made. I didn't receive my order until February 12th. I received only the original order, and the shaving hair were DOA. I contacted them via phone on the 14th and spoke with Crystal (spelling unknown). She advised to take pictures of the shaving hair and email them as soon as possible, and that she would speak to Ron about the additions. I called to check the status on the 16th and spoke to Crystal again. She had no answers. I explained I was very unhappy with their lack of communication. She advised she would call back that day with an answer. I called on the 18th and there was no answer. I called on the 21st and there was no answer. I called on the 22nd and Crystal advised she received no response from Ron to her email sent on the 16th. It has been 4 weeks from my original order date and my order is still outstanding. Tomorrow will make 3 weeks from the additions order and that is completely undelivered. The problems are summarized below

They nearly shipped my order 2 days early, which would have subjected the plants to cold temperatures. I firmly believe if I hadn't been able to answer my phone when they called on Jan 26, my items would have shipped.

I researched weather history for Fort Lauderdale, Memphis, TN (the HQ for FedEx, and my own area, there was no extremely inclement weather in any of those locations for the weekend of January 29.

The fact that no effort was made to communicate the delivery would be late is poor business practice.

While shipping was delayed legitimately the following week due to extreme inclement weather, no communication from the company is unforgivable.

Only partial delivery of the order on the 12th of February. I understand mistakes happen, but I had direct contact with the owner of the company, the order should have been complete.

DOA product is forgivable. Their 48 hour policy could be adjusted to compete with most other 14 day policies, especially considering their history of not answering the telephone or returning calls during stated work hours.

The largest failure is the almost seemingly unwillingness to communicate after their error. I feel like i'm talking to a brick wall when I deal with this company now. There is never a resolution or offer to resolve, just delay after delay. I feel there should be no question to the answer, shipping the remainder of my order as well as replacement shaving hair, free of shipping charges. I paid for Saturday delivery which was approximately $63.00. The entire order would have shipped for that amount had it been shipped at the same time.

This company may just be "too good to be true". Their website boasts incredible deals and incredible products. It seems they just can't deliver.

If for some reason they do come around and make this right, I will add that to the post. Good luck to all that have placed orders. Also, please let me know if you have had an experience with this company and if it was positive or negative.

Thank you for reading,

Ben Morrow