I was curious if others have run into issues similar to what I had to deal with last night (this is kind of long winded).
I work in a hotel at the front desk on the over night shift by myself. We just had our server software updated 2 nights ago, and yesterday they changed the log in procedure. When I got to work last night I was told to use my individual log in to log on to windows instead of the generic log in we have used since I started there last year. Everything was fine until I actually tried to log in and it said "Your account has been disabled. See your system administrator". At first I thought it was a password issue so i called the help desk and got a password reset. Still no luck. They did this 3x before I gave up an hour later. Here is where the real issues begin... I can't access the computer so I can't check in guests, I can't run reports ect. I called my GM and he didn't answer, which is not the norm. I did all the other crap I normally do except for the computer stuff, which was no big deal. Come to find out after I had left work that the reason my account was disabled was due to the server administrator people somehow having my employment status as being terminated. I couldn't help but laugh at this simply because after spending over an hour on the phone with the help desk, not one person thought to check this.

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75 Gallon Planted

wow.. lol some people just dont think

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10g- 2 hi-fin fm platys, 3 koi & red wag sword fry
40g Breeder- 6 danios, 4 female swords, 1 male swords
"I was born with nothin and I still got most of it left."- Seasick Steve

I have been working as a professional IT tech for four years now during the summer while I am at school. Anywho the reason they probably didn't check it is because when people are working they assume that you or someone else isn't terminated. That would probably be one of the last things I would personally check. Simply because you are working so you must not be terminated.

It also could depend on who it goes through, what software is being used etc. . .

Because I am so young if people called with login issues or something else, I actually didn't have access to our software to be able to know if someone was termed or not, until this summer. And like I said even then it would be a last resort for me.

In the IT world people think more like well what are their access permissions, are they new to the system, have they gone through training, etc . . .

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I've worked retail many years in management, The hardest thing I have had to do is fire someone. I always feel bad about it.

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SUCCESS IS MEASURED BY YEARS, NOT MONTHS!!!
220 Tank build
http://www.aquariumforum.com/f15/sta...late-3253.html

Worked at Sheetz for about 5 years before I had my daughter...hardest thing was dealing with people who were just out to make my life miserable. I wont go back into retail unless I absolutely have to now.

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"Being ignorant is not so much a Shame, as being unwilling to learn".-- Benjamin Franklin

I'm a marine technician. I repair and maintain outboard engines ect. What makes my job difficult is folks that "already know" what is wrong with their engine. 98% of the time it ends up increasing their bill because I have to spend X amount of time checking into a problem that does not exist. Then I have to explain to the now aggravated customer why the issue was not whatever they thought it was....again.....Arrrrrgggghh!

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...I built it in my sleep...I put a button on it, I wish to press it , but I don't know what will happen if I do....

I use to run my own Computer repair business. Dont take this as a jab typeyourtext. But the majority of people are "Special" LOL so they prolly thought it was a user error more then anything..

That too because 90% of the time it is.

One time someone called and said "my monitor won't turn on". I asked did you turn the monitor off before you left left work yesterday (they had just gotten in). They said no and that the green light was on (which would indicate the monitor was on). I told them to adjust the brightness on their screen they said, oh but I didn't do anything to the brightness.

I had to drive over there and then adjust their brightness so they could see the screen. They had accidentally put a book on their keyboard which made some combination to reduce brightness. Then they were like oh I guess I did, LAWL. I was about to smack her in the face cause that was a 30 minute drive.

I've also had people call about their computers not being able to connect to the internet, only to find out they moved their desk (it is policy to tell IT if you plan to do that) and the' "cord thingy" didn't reach so they left, but their computer still turned on.

I have a bunch of WOW really, stories from working in IT

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I have one of the best wow stories... I had a customer call in needed me to come fix there wireless internet.. So we go over all the to do steps to get her running. Yanno resink, unplug plug back in ipconfig renew so on n so forth. So i say Okay ill come over here she didnt even have internet... nothing... All she had was a wireless router and a laptop with a wireless card LOL... she then had me call her cable company and set it up cause she didnt know who or what to call... mind you she was very very old... So i did it... She ended up cooking me dinner while i was on the phone with her cable company LOL... never charged her a dime felt so bad (course i felt dumb for not asking do u have freakin internet LOL..)

lol, usually when setting up their wireless internet you would think they would have it already set up through their cable company or other isp.

I can't believe you didn't charge her though, I charge anywhere from $30.00 - $60.00 an hour for house calls. Depends what I am doing. $30 - $40 for jobs that will take longer (usually 10+ hours) and $50 - $60 for shorter jobs (less than 10 hours). Basically the $50 - $60 is to set up a wireless network or troubleshooting. $30 - $40 ends up being setting up a home server or something like that.

I also have flat rates for building computers and such.

I don't know if I would have been able to handle that situation lol.

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Eh, She lived if i remember right 5ish miles from my place.. took all of 10 mins to get there.. and was a slow day LOL. The town i ran this in was only 2500 people at MOST.. so by doing that i prolly doubled my business. The business worked out Good enough. I made enough to live but not enough to stay. I charged 20 n hour starting from the time i get in my car till i get back to the shop. And a flat rate on what ever i was doing 50 for format 15 for any cards i was installing so on n so forth... I guess i should mention the town i lived in was Uber poor so i couldnt do much more then that... Also to show how cheap this town was.. I had a 3 bedroom house with 2 car garage all utilities included 550 a month...

if you made more then 10 bucks n hour you where doing GOOOOOD in that town LOL. I moved to Cleveland and now i spend 600 a month on a single bedroom no garage no utilities LMAO my oh my :(

What makes my job harder is having to sit for long hours

I am a Heating/air conditioning technician and plumbing tech.

What makes my job harder is customers who plant bushes right next to their outdoor units, a few years goes buy, and then they get mad or offended when you tell them, "Sir. You're going to have to cut your bushes, because I cant even get TOO the unit much less take off the cover and work on it.
That and storage items.
THEY KNOW I am coming, heck, they called me! They know when I'll be there, yet it never crosses their mind that the 14 dump truck loads of crap they have sitting on, around, and in front of their unit and attic/crawlspace entrance, "juuuuust might" present a minor difficulty in my ability to fix their junk.

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150G, 1 shovelnose sturgeon 8", 1 polypterus endilicheri 9", 1 leopard ctenapoma 4", 1 Distichodus Sexfasciatus 6", 1 Farlowella acus algae eater 8", 2 silver dollars, 2 tank bred angelfish, 1 clown knife 11", 1 Jaguar hybrid syntadonis 4", 6 African cichlids 3+"

Those would be great opportunities to make a few extra bucks for yourself. Just tell them that you are willing to take care of those issues for a mere $50/hr fee lol.

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75 Gallon Planted

I completely ignore anything a customer says when they start telling me whats wrong with their item.
If they knew what the heck they were talking about, they wouldn't need to call me.

I will listen very carefully to any symptoms or signs they have noticed.
but as soon as the words come out of their mouth, "I know whats wrong with it" or "I could fix it myself but....." or "Aren't you going to check ______ and do _____ first?" I completely ignore their words.

I tell them "Sir. the reason you chose us over other companies is for the quality service we provide. You are paying me to ensure your system works properly. So to give you your full value, I will perform a complete system diagnostic, going over the entire system in a specific sequence to ensure I catch everything, instead of just fixing the one thing, only to have to return to fix another.
I warranty my work, because I know when I leave that everything has been fixed, or at least I have made you aware of all the concerns with your system.
If I just wanted to take your money, and offer no warranty, I'd happily look at just one thing, throw on a part, and drive away.
I value you as a customer too much to do that."

That usually quietens them down enough to let me do the job I came for.

A technician can NEVER rely on what the customer says about whats wrong.
Even if they are the one time in a million that turn out to be right, how on earth can we warranty anything if we have no clue what the rest of the systems condition is?

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150G, 1 shovelnose sturgeon 8", 1 polypterus endilicheri 9", 1 leopard ctenapoma 4", 1 Distichodus Sexfasciatus 6", 1 Farlowella acus algae eater 8", 2 silver dollars, 2 tank bred angelfish, 1 clown knife 11", 1 Jaguar hybrid syntadonis 4", 6 African cichlids 3+"

Yeah, too many lawsuit opportunities there though LOL

"You cut my bush and it DIED!"
"that box you moved had a priceless gizmo that my great granny died to give me as she was tending to a nun with the plague, and YOU BROKE it!"

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150G, 1 shovelnose sturgeon 8", 1 polypterus endilicheri 9", 1 leopard ctenapoma 4", 1 Distichodus Sexfasciatus 6", 1 Farlowella acus algae eater 8", 2 silver dollars, 2 tank bred angelfish, 1 clown knife 11", 1 Jaguar hybrid syntadonis 4", 6 African cichlids 3+"

@ meBNme

Yeah, I tell them almost exactly that, except a lot of my clients are crusty old lobster men that believe you can still fix an engine with a jug of murphy's oil and a screwdriver.... It drives me absolutely batty when the guys hang over your shoulder and offer advice......and they almost have a heart attack when you break out the laptopto check the ecu for codes...sigh

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...I built it in my sleep...I put a button on it, I wish to press it , but I don't know what will happen if I do....