well this sounds like a personal conflict between you. It also appears, in neutral zone here, that you were refunded after receiving partial D.O.A. Out of curiosity, what does a snowstorm have to do with a fish order, which it appears you received? I am also gathering this was in winter? I also would like to place my two sense in on something else. You state they sent using an 8 hour heat pack, but fish were still alive after 45 hours? Sounds like they did an impeccable job shipping if some were alive after almost 2 days in a box with only an 8 hour heat pack.
So, you are giving a negative review about a company that refunded you, either partially, or completely, from an order you placed, evidently during the winter time, and because the shipping store? held the box for extra days? I am not sure I fully understand your argument here. You bought fish, the shipper held them too long, shipped them, you received them after your shipper held them again, you received most dead, and were refunded? that sounds like honest business practice to me aside from the negligent shipping companies. So why are you leaving a negative comment about cichlidstorm? If anything, you should be leaving a negative one about the place that ships, seems they are at fault here.

my email: blue_lagoon_pets@yahoo.com